Tony has been with the Bytes Group for 14 years as an employee of CS Holdings prior to their acquisition. Tony began his career with Bytes as an Operations Manager with CS Holdings in March 2000 and has held various service management roles over the years until his current position as Network Operations Director, with a staff compliment of approximately 360.
Tony holds Personnel Management qualifications obtained from Free State Technikon, accompanied by years of experience in managing different business units within the Group.
Tony is exceptionally passionate about Service Delivery & Service Management and is certified in both ITIL V3.0 and IS0 20 000 foundation principles. Tony has been instrumental in building up a highly technical and motivated Service Delivery Team which regularly delivers a consistent managed service through Bytes’ 24x7 NSOC (network / security operations centre) based in Linbro Park.
Tony has also managed to keep a low staff churn, with a high morale given the trading conditions over the past few years, by offering various growth opportunities and options to his workforce
As Network Operations Director, Tony takes accountability for the following areas of expertise:
- NOC 24 x 7 services
- SOC 24 x 7 Services
- Call Centre Services
- IT Governance
- Enterprise Networking, Data Centre, Collaboration, Security and Wireless services
- Microsoft Solutions
- SME Outsource services
- Project and Program Management
From 2005 -2014, Tony has been instrumental in assisting to maintain various key Vendor accreditations, with specialised technical resources. He has played a major role in consolidating the different business unit’s into an ITO Shared Services model, the principle of which is to place a core support team on-site and then to share the management and high level resources across multiple clients. This allows Bytes to cover all the specialisations for each client across the board.