Outsourced support services include onsite or offsite ERP application and technical support. The terms and conditions of the support services are agreed with the customer upfront and are negotiated annually to meet the needs of the customer. The support services enhance the customer experience and satisfaction of the ERP ensuring the customers investment.
The team will work with the customer to keep them at the most recent release of the system, keeping the customer and the ERP relevant at todays level of operation. This puts the customer in the pound-seat and the ability to be agile and flexible can be taken up by the customer as and when they are ready to venture into new industries and opportunities.